Service charges (ticket fees)

Ticketmaster Danmark sells tickets for event organizers (venues, theatres, promoters, etc.) to end-customers who wish to attend live events.

Ticketmaster Danmark's service charges are variable and consist of a ticket fee, which depends upon the price of the ticket, and a sales fee, which is only added if personal service is involved (i.e. if buying tickets from an outlet or over the phone).

Service charges
Tickets sold via Ticketmaster Danmark will have a service charge. The service charge is usually between 10 and 55 DKK per ticket - the exact charge depends on the event price and the terms set forth by the promoter. The service charge is included in the price you see on Ticketmaster.dk.

Platinum Tickets are not subject to our standard fees. The fee for Platinum Tickets is dynamic and varies from event to event.

Delivery charges
1. eTicketFast – you print or download the tickets yourself, so there is no delivery charge when using eTicketFast. Read more about eTicketFast here.

2. Tickets will generally be shipped by regular mail with PostNord. It is also possible to add a gift box for a delivery charge of 52 DKK per transaction.

Ticketmaster Danmark would like to stress that the liability for carriage lies with the buyer and Ticketmaster Danmark claims no responsibility for any tickets potentially lost in the mail or any other disruptions to the safe delivery of tickets to the buyer. See the paragraph about replacement tickets though.

Replacement tickets
As a special service, for most events, Ticketmaster Danmark will be able to issue replacement tickets in case your tickets did not arrive, get lost in the mail, or have been damaged. Please contact our Call Center at +45 38 48 16 30 if you need to get replacement tickets. For that service we will charge the ticket fee and 50 DKK in administrative costs.

When replacement tickets are issued, the original tickets are voided. Once replacement tickets have been printed, it is no longer possible to cancel or annull the order.

Admin fee
All transactions will be charged an administrative fee of 10 DKK incl. VAT per transaction. The fee covers Ticketmaster's average costs associated with the processing of your transaction. The fee is charged per transaction/order, regardless of how many tickets are purchased, and regardless of what payment method is used.